1. Scope
This policy applies to digital products and services sold by Bone Gadgets & Utilities, including HR Manager Success software access, subscriptions, interview credits, downloadable software, digital licences, AI-powered services and related digital features. It applies regardless of whether payment is made by card, bank transfer, Paystack, Flutterwave, NOWPayments or another supported provider.
2. General no-refund rule
Except where applicable law requires otherwise or an exception below applies, purchases are non-refundable after we have supplied the digital product or begun performance. Delivery includes activating a subscription period, adding credits to an account, making a licence or download available, or enabling paid software or service access.
We do not normally provide refunds for a change of mind, failure to use the product, unused subscription time or credits, purchasing the wrong plan, disclosed device incompatibility, or dissatisfaction unrelated to a defect or failure to supply the purchased service.
3. Exceptions we will review
Contact us if you believe there was a duplicate charge, an unauthorised payment, non-delivery, or a material defect or material difference from the product description that we cannot remedy within a reasonable time. We may require transaction details and reasonable evidence so we can investigate securely.
Where a refund, price reduction, re-performance or other remedy is required by applicable consumer law, that legal right overrides this policy. Nothing here excludes rights that cannot lawfully be excluded.
4. Subscriptions, credits and cancellation
Cancellation prevents a future renewal where recurring billing is available; it does not normally reverse a subscription period that has already started. Unused time and unused interview credits are not redeemable for cash and are not refundable except where required by law or covered by an exception above.
5. Cryptocurrency payments
Cryptocurrency transfers are normally irreversible. You are responsible for checking the exact asset, network, address and amount before sending. A partial payment, transfer over the wrong network, network fee, exchange-rate movement or payment sent after expiry does not automatically activate access or create a right to a refund. Contact support promptly if a provider records a payment as refunded or if you believe recoverable funds were sent incorrectly.
6. Immediate digital delivery
At checkout, you may be asked to expressly request immediate supply and acknowledge that once digital delivery or performance begins, any statutory change-of-mind or withdrawal right may be lost to the extent permitted by law. The acknowledgement is not pre-selected and does not remove rights relating to non-delivery, defects, misdescription or other non-waivable protections.
7. How to request a review
Email billing@bonegadgetsandutilities.com. For product-specific billing, use Career Tools billing or HR Manager Success billing, or use the secure HR support form. Include the account email, transaction reference, purchase date, payment provider and a short description of the issue. Do not email card numbers, private keys, seed phrases or account passwords.
Submitting a request does not guarantee a refund. We will assess the transaction, product delivery record, provider status and applicable law before responding. Approved refunds are returned through the original payment route where technically and legally possible.
8. Policy changes and contact
We may update this policy for future purchases. The version presented and affirmatively accepted at checkout applies to that purchase, subject always to applicable law.
Legal questions: contact@bonegadgetsandutilities.com.